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We believe that we offer the best value readings in the UK. We want all of our customers to be satisfied every time. However, we recognise that, occasionally, things don't quite go according to expectations. To give you confidence in using our Readers, we are pleased to offer a guarantee on any reading.
Remember, we vet our readers carefully. They don't operate from a call centre, work set hours, take a set number of calls or indeed follow a script. Every reader believes he or she has an authentic gift and is looking to share that gift with you. Not all readers have the same gifts or can make connections with customers as easy as each other, but we do believe passionately that they are the best available.
So you can have a reading safe in the knowledge that if the overall experience is not up to expectations, you are covered by the Kooma Guarantee.
So, if at any time you are not satisfied when connecting to a reader, please contact our customer care team to discuss at firstname.lastname@example.org (7am-11pm weekdays)
There are exclusions and as ever there is small print, the full details of which can be found here. However the main exclusions are highlighted below
The small print highlighted for you in large print
Before contacting our dedicated customer care team please bear in mind the following:-
- 1. The value of the refund will be equal to the amount paid (or where it is appropriate in certain circumstances it will be part of the amount paid) in respect of the reading for which you are dissatisfied (note promotional credits or discounts will be only applied to your Kooma account and not refunded via your credit or debit card);
- 2. Your reading must have been less than 10 minutes in duration;
- 3. In order to apply for a credit, please contact our customer services help desk at email@example.com within 48 hours of the reading;
- 4. You must provide valid details of why you were dissatisfied with your reading;
- 5. A refund will only be paid once for each reading with a Reader;
- 6. This policy is subject to fair usage and we reserve the right to decline a refund or make a partial refund if we believe the request is not fair, genuine or valid.
- 7. As part of our call quality checks we reserve the right to listen to calls.
That's it. As simple as that. That is the Kooma Guarantee.